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I was in a pinch. I needed a flag case and I needed it fast. The Colonel I work for and I went searching on the internet and we found “Flag Cases by Walls.” We thought the pictures displayed were better than most, and the prices were good. But when you buy from the internet, you always take a risk. We reviewed customer comments and saw one that said – “good product, but it takes some time to receive.” So I called Russell Walls directly (CEO of the company). He asked – “when do you need it?” I said, “In two weeks.” He said, “I’ll make sure you have it.” Well, he made it happen, and we were all extremely happy with the product! I’m sure he can’t do that all the time, but it certainly shows commitment.

I’ve been in the Air Force for 22 years, and have seen many retirement ceremonies and tributes, but I have never seen a flag case presented to anyone as finely crafted and unique as the one produced by “Walls.” Their flag case was absolutely top-notch – the woodwork was phenomenal. Our recipient was brought to tears… I would recommend their products to anybody who wants to give a proper send-off to someone moving on. Hopefully Russell will attach the picture to this comment.
Very Happy Customer
SMSgt D
USAF

Russ, I wish you continued success. I have only seen your craftsmanship in photos, but it looks to be of the utmost quality.

I also wanted to thank you for your charitable work. You have a huge heart!

Regards, Marla

GREAT WEB SITE! We have added a link to our monthly newsletter so that more veterans can be made aware of this tremendous resource. Also, please visit our web site to learn about hidden government benefits you are eligible for and how to significantly increase your service-connected compensation or VA pension.

Now I know why you are so busy !

Keep up the great work my buddy!!!!!

Tom Trefts
100% Disabled USAF Non-Deployed
Gulf War Veteran

From: Mike
Email: youcommietraitor@yousuck.com
----------------------------------------
It's funny how you won't ship your products to APO, but you can send models
and business cards here for people to advertise so you can get Soldiers to
buy your products.
----------------------------------------
Mr. Mike, Soldier?

In reference to your email this morning.

I do not ship APO/www.usps.com because they used to damage way to many of my products.. I do have a contract with FedEx now and offer free shipping along with that.. I'm sorry FedEx does not ship to APO's... but Business cards have been in the Middle East since 2002 "My last deployment" Operation Enduring Freedom. and I have since given tons of business cards to former co-workers from my Previous Unit (183rd Fighter Wing) who have re-deployed to Iraq twice and also Bahrain/UAE in support of both OEF and OIF.
Business cards do not get broken nor damaged from shipments? The Case I shipped to (SFC Kevin Morris, 316 ESC, G1 SMD) was a Thank You to he and his unit! an arrangement via email for "Soldier of the Quarter" for one of his men/women to receive at the time of his discretion. I took a chance on shipping this display USPS to APO out of Kindness for his and possibly your support in OIF. I am sorry if it (this display) bothered you so much to write me this nice email, Please any further emails have the decency to use a real email account and sign it!
Son,

I Thank God everyday that I am able to build something that other people can enjoy, and I can keep my costs down to my customers for them to be able to enjoy something like this without the arm & leg additional mark ups out there. I was Medically Retired out after 18 1/2 yrs of service Without ANY Service Connected Disability. from which I am still fighting for my rights and many other Veterans Rights (please take the time to review my "Veterans Links and other links attached to my website) In the meantime I will explain the rest about me that I do not advertise or whine to my customers about.

1990 Desert Shield/Desert Storm/ Called Up, My Unit did not deploy, Volunteered as Stand By. The War was over before it started and I never left American Soil.

1996 Operation Southern Watch/Deployed, Al-Jaber AB Kuwait.
1997 Operation Southern Watch/ Re-Deployed, Al-Jaber AB Kuwait.
1999 Operation Southern Watch/ Re-Deployed, PSAB AB Saudi Arabia.
2002 Operation Southern Watch/ OEF/ Re-Deployed, Al-Jaber AB Kuwait

My Son Right now is serving in the Army in Northern Iraq, and Yes he had deployed with a handful of my business cards as well. He just completed Boot camp last May and went into AIT out of Ft. Knox KY. when he got completed with that he went onto his PDS and deployed with them December 3rd 2007. He spent his 1st year (Enlistment) Anniversary already 3 months in Iraq.

I am Very Proud of my Son as I am All America's Son's and Daughter's... This is another reason I do what I do! Because I Can and Will.

I think your complaint lies with USPS? My Contract with FedEx and shipping costs to my customers is way less. and I do not have to deal with very much if any damages.

I have no problem shipping to you APO, if you would like to cover the shipping charges and the possibility/risk of Damaged products? the Display I think you might have seen. would run you about $20-25 each/per unit shipping cost. FedEx most anywhere in America is half that cost.

Thank You For Your Service to Our Nation!

Russell K Walls
Flag Cases By Walls
217-789-2885

Mr. Walls,
We received our case on 3/29/08 The case is beautiful. Thank you so much. My son also received his case on 3/29/08. The flags and certificates look wonderful in the case.
My son will enjoy the cases when he returns from Iraq.
Thank you again for a beautiful case.

****From Email****
____________________________

Subject: Re: flag Case

I got it on friday and the case is beautiful here are some pics of it. Once again thank you for the rush job on it i truly appriciate it.

Thanks,

David H. Darling

Mr Walls,

Another job well done! The next display I order will be for myself, as the first 2 went to others. The quality and craftsmanship are well worth the wait. I know the displays you make surely become family heirlooms. I really shopped around before buying from you, and I am very happy with the quality and value. THANKS!

( transferred from email)

From: Vicki Denniston
To: Flag Cases By Walls
Sent: Wednesday, February 20, 2008 8:16 PM
Subject: Re: Order Update #1202

Mr. Walls - I just want to let you know that the case you made for my nephew
is beautiful. I wish I could see his face when he gets it but unfortunately
I am mailing it out to him. I am not sure if I told you this or not but a
flag was flown at the Nations Capital on the day our nephew was presented
his Eagle Scout Badge. The case we ordered was to showcase that flag, the
certificate and his Eagle Scout Badge - the flag and certificate are in it
and I know he will put his badge in as soon as the case gets to him. This
is something that he will treasure for ever - thank you for the beautiful
job you did on the case.

Vicki Denniston

( transferred from email)

From: JANICE PLATT
To: Russell K. Walls
Sent: Friday, January 11, 2008 10:24 AM
Subject: RE: Order Update

Mr. Walls!

I received the beautiful flag case. I did not call you, and I apologize! My son and I love the maple. My father sure would have appreciated the quality and workmanship. Thank you so very much!

Jan Platt

( transferred from email)

From: Kain, Scott M LTC MIL USA FORSCOM
To: Russell K. Walls
Sent: Tuesday, January 15, 2008 7:38 PM
Subject: Re:

Russell,

The display cases arrived today and your craftsmanship is phenominal. It was well worth the wait to receive them. Thank you. I'll definitely recommend your work to my friends.

Regards
Scott

Scott Kain
LTC, AV/FA49
Deputy G5/ORSA
1st Cavalry Division

( transferred from email)

From: Heather D
To: Russell K. Walls
Sent: Thursday, January 17, 2008 7:21 PM
Subject: Emailing: frame


Just wanted to send this pic to say "thank you" for a wonderful job done - despite the issues we had, I love your work and will order more soon.

Heather Dougherty

( transferred from email)

From: Cook, Ronald G LTC RES USAR USARC
To: Russell K. Walls
Sent: Tuesday, March 04, 2008 4:06 PM
Subject: Re: [ORDERS STATUS] Order Update #1237

Mr. Walls,

I received the Flag Cases. I was very pleased with the final results. The workmanship is excellent. The flags that were flown in Iraq are going into the cases and will be presented to very special family members who spent time in Korea during that conflict.

Thanks.
Ron Cook

( transferred from email)
From: Morris, Kevin W SFC 316th ESC G-1 Strength Management
To: "Russell K. Walls"
Sent: Thursday, March 06, 2008 11:03 AM
Subject: RE: [Morris] Welcome to Flag Cases By Walls

Classification: UNCLASSIFIED

My friend rcv'd his flag case and loves it. Thanks for your great work.

SFC Kevin Morris
316 ESC, G1 SMD

( transferred from email)

Original Message
From: Christine Metz
To: Flag Cases By Russell Walls
Sent: Thursday, March 06, 2008 2:50 PM
Subject: Message from Flag Cases By Russell Walls

Mr. Walls, Thank you so much for helping us out with the quick turnaround
on the 2 flag cases and 2 certificate frames that we ordered recently. The
craftmanship was excellent and the shipping was very fast. Your products
showed off the flag and accompanying certificate beautifully. It may a very
impressive gift and memento for 2 members of my staff, who recently retired.

Each person had 35 plus years of loyal service to the Department of Defense. We were able to comemmorate that service beautifully with your
help.
Thank you,
Christine Metz, Defense Logistics Agency, Fort Belvoir, Virginia

Thank you again for all your help.

Sincerely,
Tonya Gaylord

( transferred from email)
Hello, Mr and Mrs. Walls:

At last I am sending you photos of my flag holder.

Fall 2007 ushered in many
family birthdays and holidays when we strongly felt the absence of my father, and January 13 marked one year since his death. Having placed his flag in the case I had been concerned about dust I took an extended break from my project and have only recently started again to go through boxes and search for a suitable frame for Dad's military photo.
But now I am pleased with the
juxtaposition of the frame and the flag case, and am looking possibly for a smaller frame to showcase a photo of Dad near a plane working with an aerial camera. It would replace the candle you see in the photos.

I hope at least one of them will be suitable for inclusion on your website.

Thank you again for all your help.
Sincerely,
Tonya Gaylord

I just recieved the flag case/coin holder/certificate holder today. Russell's work shows that he takes great pride in his work. Very fine craftsmanship. I also just ordered another on just like it.

My organization deals with over 8,000 companies. Flag Cases by Walls is one of our most important and trusted suppliers. That is why they are listed prominently on our website. Their professionalism, product quality, workmanship, and delivery times are equal to none.

I would strongly recommend them. In a day and age when a man's word doesn't mean as much, Mr. Walls unconditionally stands behind his excellent products and his word is to be trusted.

Best damned flag cases I've ever seen! Thanks so much for the fine work Russel!!

Memorial Day "May 2007" AMA Springfield Mile Races.
Pictured is Kenny Coolbeth who took 1st place, Chris Carr with 2nd place, and Jarrad Mees with 3rd.
Ken Coolbeth also Won the Flat Track Series in 2006 and we presented him with the winning trophy for last years event at this time as well...

Great Running Ken!

Russ and Tina, very nice webpage. Can't wait to see some of your work in person. All of the pictures that I have seen look awesome.

Thank you Russell and Christina! We had a very last-minute request for our annual Silent Auction that was not only fulfilled, it arrive 2 days early and looks beautiful. If only more businesses were still run the way this one is!
Hats off to you both.

I have known these folks for a few about 8-9 years now, and I have to say they have been very good to me. Good things to you guys!! Keep up the good work, the products look MINT!!

Very nice looking work at a reasonable price. I am interested in a coin holder that would hold 1 row of coins.

Thanks,
Bill Gann
West Texas Intruder "aka" Squid

Very beautiful flag case and frame. Wonderful people to deal with. Very highly recommended.

Bill

I wanna buy somethin but I don't know what I want.

This display is a gift for my father for Christmas. I am totally satisfied, and quite possibilty more excited about this than he will be. In a word ....... AWESOME!!! Thanks!

Hi Russ and Christina,
Thanks again for the great flag cases. I gave one to my inlaws and they just love it. The craftsmanship is excellent. Mine should last well beyond my life. God bless you for the work you do...It really meant alot to me.
Dale

To All Veterans..
May This Veterans Day Be Wonderful For You!

Thank You For Your Service!

God Bless

Russell & Christina Walls

My dads case is awesome!!! He is tickled pink. Quality product, customer service and reasonable price...Can't beat it
Best Regards,
Mark B.

Thanks. Exactly what I was looking for to display my 9/11 flag flown byu the Seabees at Balad, Iraq. I recommend Flag Cases by Walls to anyone looking for a high quality, custom made display case.

I have ordered numerous products and Russ did a wonderful job, Thanks

Thanks Russell and Christna all of the cases were perfect. I will do business here from now on.

Russ:
I wanted to say thank you for the beautiful job you did on the flag case for my grandfather, a WWII veteran. The case is on my grandmother's mantle where it provides her their memories. The flag case was beautiful - thank you for your superb work.

Beautiful Stuff Hog!! Nice Work!

CWFoster's Ship Flag.. I was honored to see this picture and contacted CW about making him a Flag Case to hold the flag he had gotten from a drawing his captian had for all crew members at the beginning of Iraqi Freedom..

I didn't know the flag was 17' x 9' and it took a very large case to house it..

But it turned out very nice and again it was an honor to build a case to house this flag.

Thank You for the Pictures CW..

R&C Walls

Bill S. Flag Cases shown finished.

Bill is one of the founders of www.OpFTH.org

Thanks for sending us your photo Bill..

R&C Walls

Here are a few more of our customers finished products..

We would like for all of our customers to send us a picture of their finished product like these, or you can upload your own here on the guestbook.

Thank You
R&C Walls
Flag Cases By Walls

This is John L's Fathers Veterans Burial Flag Case we tried matching it to His Mother's buffet.

Thanks John!

R&C Walls

The site setup is great. I also like the other links you have included.

J

Great looking website for some great looking products. Russ, you are top notch.

I have been the recipient of one of Russ and Tina's flag showcases and they are second to none!..Incredibly detailed, beautiful work!!